Product Care

Maverick Musing jewelry is handcrafted in London, from carefully selected recycled jewellery materials. Repurposing old and mixing new elements, we create balanced and elegant keepsakes that you will want to wear forever.

Our designs are unique and not always symmetrical, as no two natural beads are alike. Our designs are individual and one of a kind highlighting the quirks, odd shapes, discolouration and chips that one may find when dealing with vintage and repurposed jewellery.  

The quality of our materials have already passed the test of time and although resistant, the metals, gemstones and crystals we use may be sensitive to their environment. 

To preserve your jewellery over time, please follow these recommendations: 

  • Avoid contact with water, alcoholic, greasy or abrasive substances.

  • Protect your pieces from prolonged exposure to sources of humidity, heat or intense light.

  • Remove your jewelry before activities that might damage it.

  • When you are not wearing your jewelry, store it in its original pouch to prevent any friction and scratches.

  • If needed, clean your jewelry by rubbing it gently with a soft, dry cloth.

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Terms and Conditions

At Maverick Musing, we want to give our customers the best shopping experience. That’s why we believe our store policies should be fair, clear and transparent. Read about them below. We're here to make your shopping experience easy, fun and rouse your inspiration. If you have any questions about our products and services, or would like to discuss sustainability in the fashion or the jewellry industry, get in touch!

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Warranty Disclaimer

Our goal is to carefully curate quality, use traditional and innovative handcraft techniques and develop thoughtful design. Due to the uniques and one of a kind nature of our designs, we offer one year limited warranty on our products, and offer free repair on all designs by Maverick Musing, in the unlikely instance your piece is defective.

Returns

How It Works

Returns and Refunds

How It Works

Maverick Musing is happy to accept returns of items (excluding earrings for hygiene reasons) within 14 days of purchase (UK) and 28 days (overseas). 

If you would like to return a product, please get in touch via email or our Contact Page with your order number and we will look into your query.

Due to the ongoing situation with COVID-19 we have an extended returns policy.

All UK orders can be returned within 45 days of purchase and all overseas orders can be returned within 60 days of purchase. 

Thank you for your support as we navigate these uncertain times together.

 

All items must be returned unworn in their original packaging with proof of purchase. 

 

We advise that all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of Maverick Musing staff.

Unfortunately, products returned after 60 days or with any visible signs of damage or wear will not be processed. Please note that return costs are not refundable, and we advise returning the product via Royal Mail tracked and signed recorded delivery to ensure safe transit. 

 Please note we might not email you upon receipt of your parcel, if you would like to confirm that your parcel has arrived to our offices, please check your tracking number on the parcel courier’s website.

If in the rare occasion your item is faulty, you can request a free returns postage slip by emailing maverickmusing@mail.com. This only applies to UK orders. 

Returns are usually processed within 10-14 working days, although during busy periods this may vary. As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.


Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:

Credit Card:
Our bank will credit your account within 5-10 working days of receipt of your items.

PayPal:
Your refund will be visible in your PayPal account within 24 hours of your refund email being sent.

All sales taxes are included in your refund if your order has been sent to a destination within the UK. Outside the UK, custom duties and sales taxes are non-refundable.

Refunds will always be processed onto the same debit or credit card used for purchase. If your item has been bought via a Maverick Musing Gift Card we will issue you with a new credit note.

EXCHANGE 

We do not offer exchanges at Maverick Musing on our one of a kind handmade designs. They are photographed in natural light with no filters or edited enhancement to showcase their authentic state and quality. Please ensure you carefully look at the image and read the description to ensure you pick the perfect piece for you.

RETURN & EXCHANGE ADDRESS:

For Maverick Musing Returns address information please email us at maverickmusing@mail.com or via the contact us form.
 

GIFT WITH PURCHASE

Maverick Musing may run promotions or offer complimentary gift sales, if you received a complimentary gift with your purchase alongside a paid item, the free item should also be returned in order to receive a full refund. The gift value will be deducted from you refund amount if the free item is not also returned.

 

SALE

We understand that you might have purchased a product recently that has now been reduced in price. Unfortunately, we cannot refund you the price difference if this occurs.

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Privacy Policy

Your Data is Secure

Maverick Musing is a brand owned by KISS OF LIFE DENIM LTD.

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from WWW.MAVERICKMUSING.COM (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here:  https://www.wix.com/about/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 16.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at MAVERICKMUSING@MAIL.COM .

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